Refund policy
Una Diamond Return Policy
Thank you for choosing Una Diamond for your custom lab-grown diamond needs. We are committed to providing you with exceptional quality and service.
Return Policy:
- Custom Orders: All of our diamonds and jewelry pieces are custom made to order. As a result, we do not accept returns or exchanges. Each item is meticulously crafted specifically for you, ensuring a unique and personalized experience.
Warranty Information:
- Three-Year Warranty: We offer a comprehensive 3-year warranty on all Una Diamond products. This warranty covers manufacturing defects, including issues with the setting, metalwork, or any other structural components.
What’s Covered:
- Manufacturing defects in materials or workmanship.
- Issues arising from the setting or metalwork within the first three years.
What’s Not Covered:
- Damage due to wear and tear, accidents, or misuse.
- Changes in personal preference or sizing issues.
- Loss or theft of the item.
Warranty Service:
- To Request Warranty Service: Contact our customer support team at hello@unadiamond.com with your order number and a description of the issue. Our team will guide you through the warranty claim process.
Contact Us:
- For any questions regarding our return policy or warranty, please reach out to our customer support team at hello@unadiamond.com.
We appreciate your understanding and support as we strive to provide you with the highest quality lab-grown diamonds and jewelry.