Thank you for shopping with Una Diamond. We are dedicated to ensuring your custom lab-grown diamond jewelry arrives safely and promptly. Below are the details of our shipping policy:

Processing Time:

Custom Orders: Each item is custom made to order. Please allow up to 50 business days for processing and crafting your order. You will receive a confirmation email once your item is in production and a shipping notification when it’s on its way.

Shipping Methods:

Standard Shipping: Una Diamond with courier your item direct to your address and have a signing method on delivery. 

Expedited Shipping: Please inform us if you would like expedited shipping. 

Shipping Costs:

Domestic Orders:  Shipping costs for domestic orders are calculated at checkout based on the destination and shipping method chosen.

International Orders: Shipping costs for international orders are calculated at checkout based on the destination and shipping method chosen.

Delivery Time:

Domestic Orders: Delivery times may vary based on your location and the shipping method selected. Standard delivery typically takes 3-5 working days

International Orders: Delivery times for international orders vary based on the destination country and customs processing. Typically, international shipping takes 5-7 working days

Order Tracking:

Once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.

Address Accuracy:

Please ensure that your shipping address is accurate and complete at checkout. Una Diamond is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments:

If your package is lost or damaged during transit, please contact our customer support team at hello@unadiamond.com as soon as possible. We will assist you in resolving the issue and ensuring that you receive your order in good condition.

Signature Required:

For security reasons, all orders will require a signature upon delivery. Please ensure someone is available to sign for the package at the delivery address.

Customer Support:

For any questions regarding shipping or to address any issues with your order, please contact our customer support team at hello@unadiamond.com.

We appreciate your patience and understanding as we work to deliver your custom lab-grown diamond jewelry to you.